The consultant will work within Administrative Applications team of ICT unit under the responsibility of the team leader. The consultant will, among others, provide end-user support, application administration and maintenance, user management, and test support for Documentum-based applications.

Expected Tasks
• Provide 2nd level support by analyzing, diagnosing and providing remedies on problems and issues reported by users;
• Liaise with the 1st level and 3rd level support teams on the problems and issues;
• Administer, manage and maintain Documentum components and artefacts, such as Docbases, xCP/Taskspace workflow applications, content transformations, filing plan, ACLs, users and roles metadata custom object types, Documentum templates;
• Assist in the functional and performance tests of Documentum applications and installations
• Consult with the vendor on issues related to Documentum products;

Must Have:
• At least 5 years of hands-on experience and solid knowledge in the support of a major Enterprise Content Management application.
• Have excellent oral and written command of English.
• At least 3 years of experience of 2nd – line support for a major Enterprise Content Management application
• At least 2 years of hands-on experience with Documentum 6.5 and experience of DFC (Documentum Foundation Classes), DFS (Documentum Foundation Services), and Documentum xCP platform products, in particular BPM engine and TaskSpace