IT: Performance Reporting Manager, BMC Remedy, Crystal Reports, ITIL v3, SIAM - Contract (contract)

London, UK

Salary: £375 - £425 per day

posted on 11.02.15

Performance Reporting Manager, BMC Remedy, Crystal Reports, ITIL v3, SIAM

We are currently looking for a Performance Reporting Manager for a contract role based in London. The successful candidate will be a natural and articulate communicator with the ability to build and maintain strong working relationships. They will have substantial reporting experience within an external customer facing role, with full ownership of the reporting service. Previous experience designing a reporting structure for a similar SIAM engagement is a must.

Responsibilities:

• Review and document the contractual reporting requirements and identify the source of the data. Engage with SME's to ensure the data is of a high quality and identify and anomalies
• Establish and own the SLM tracking register, verify performance, facilitate and validate requests to mitigate any deviations from agreed performance and feed in to contractual governance processes with regards to operational performance and associated service credits.
• Produce monthly, quarterly, annual and adhoc (at request) management information, and specific contractual deliverables with regards the operational performance of all tower suppliers

Skills and Experience Required:

• Experience working in a SIAM delivery model
• Excellent stakeholder management skills
• Significant ITIL v3 experience, foundation minimum, expert preferred
• Excellent interpersonal skills with outstanding verbal and written communications
• Strong experience in a customer facing Service Delivery role
• Solid experience in writing service reports

Performance Reporting Manager, BMC Remedy, Crystal Reports, ITIL v3, SIAM

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