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IT: Digital Experience Manager - Mobile Transformation - UX Manager - Digital team Lead - Contract (contract)
London, UK
Salary: £450 - £490 per day
posted on 17.02.16
Digital Experience Manager - Mobile Transformation - UX Manager - Digital team Lead
Working with SMEs from sales and care, define key user journeys relating to new functionality being designed and rolled out as part of an MVNO transformation.
- Lead engagement with business stakeholders to ensure that their requirements are taken into account
- Work with UX, designers and copywriters to ensure that requirements are delivered in their work outputs.
- Work closely with the eCare and esales leads within the Care and online sales team to ensure alignment between functional requirements, usability and optimal digital experience
- Act as digital team lead on UAT testing, signing off on test plans, being the key stakeholder for digital on all UAT testing daily calls. Drive forward actions to make changes and improvements agreed on, based on the test outputs
- Lead sign off process with stakeholders, keeping them engaged throughout the asset creation process and ensuring their feedback is acted upon in a timely manner, aligned to business and 3rd party development partner timelines
- Ensure that stakeholders in the digital team are kept informed of progress and engage them as and when escalations, key decisions or functionality questions need to be answered
- Lead the NPC (functionality enhancement/change) scoping and delivery process for digital
- Lead ongoing delivery of mobile NPCs for digital
- Work with business stakeholders to improve the NPC process
- Ensure that all MVNO-readiness delivery takes into account the impact on other digital assets
- Ensure the mobile help and support area of the website is updated, based on changes in functionality or as a result of article information quality issues
- Lead the production of a backlog of future enhancements for the esales and ecare areas of the site, ensuring that requirements have benefits attached to them. Ensure that the backlog takes into account Product features (and where possible/relevant replicate them) as well as setting out a roadmap of unique features, based on competitor benchmarking.
- Working with business SMEs in ecare and esales, prioritise the backlog and associated costs
Digital Experience Manager - Mobile Transformation - UX Manager - Digital team Lead
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